Thursday, 9 May 2013

NHS 111

Viewers who remember
Dr. Finlay’s casebook
know that a phone call
was all that it took
to send the good medic
to a patient’s bedside
where the most sympathetic
treatment could be applied.
But the human touch
was thought less than perfect
so it was substituted
by the NHS direct.
This then became
NHS one-one-one.
It is long distance care
that should suit everyone.
Yet nothing but frustration
awaits callers who dial;
the service is chaotic,
the authorities are in denial.
Everything is being done
in the name of progress
but though more is promised
we get less and less.

© Luigi Pagano

NHS 111 service 'chaotic and fragmented'

Luigi Pagano is a contributor to Poetry24 and other websites. He has published three poetry collections the latest of which is Poetry On Tap (Available at